Need an answer now

Realz Casino answers, day or night

Live chat, e-mail and phone reach a real person around the clock, every day, in New Zealand.

Get in touch Trusted by 421,000+ players

Paid out today

281,992 NZ$

4,062 Playing now

MGA licensed since 2005License MGA/B2C/165/2005 issued by Malta Gaming Authority, 21 years operating

6-minute average withdrawalsNZ$39M paid weekly, up to NZ$24,000 per withdrawal, 10 payment methods including Apple Pay and POLi

256-bit SSL encryptionAudited by QUINEL, SIQ, and BMM Testlabs with eCOGRA alternative dispute resolution

Help is a click away

Which channel suits my question?

Nothing here puts you on hold for hours, and no reply takes days to arrive.

Before you wait, chat

Chat suits quick questions about a bonus, a deposit or a locked account, and a reply lands in about three minutes.

Start chat

Realz Casino e-mail desk

Write to [email protected] for anything needing a paper trail, such as a bonus dispute or a document query, and a reply arrives within twelve hours.

Write us

A voice on the line

Call +64 9 543 9844 in NZST when you want to speak aloud, usually answered in about three minutes.

Call now

Local support

Support built for New Zealand players

Details below match how this casino runs its support for players in New Zealand.

How to reach us

Local phone+64 9 543 9844

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises us

Supervisory authorityMalta Gaming Authority, MGA/B2C/165/2005

Where to get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Get sorted on the first message

Open the account area so you can read these off the screen as you go.

Registration e-mail address on the account
Screenshot of the error or the game
Payment method used and the amount
Reference number of the last transaction
Your full name and date of birth

Six addresses, one match

Which address handles my request?

Pick the matching desk and your message goes straight to the team that handles it.

Account

General support[email protected]

Verification (KYC) documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and disputes[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

You need an answer tonight

Plan your contact around the clock

You will know which channel answers soonest and how long each one usually takes.

Live chat

Chat hoursAvailable around the clock

Chat first reply3 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply12 hours

+64 9 543 9844

Phone number+64 9 543 9844

Phone wait3 minutes

Free Help Sits Outside The Casino

Three New Zealand organisations stand apart from Realz Casino and charge nothing for their help. Each one works with players on their own terms, so you can speak freely about betting without involving us.

Problem Gambling Foundation of New Zealand. Counselling, budget advice and confidential chat for anyone whose gambling is causing strain at home.

Gambling Helpline New Zealand. A free phone service for players and families, open for a calm conversation whenever the urge hits.

Multi-Venue Exclusion Programme. A way to step away from every venue in a group at once, so one decision covers several doors.

Full story

You want to verify us

A named company, not an anonymous site

This block tells you the company, its Malta base and the licence it trades under.

Company

Legal nameRealz Casino Ltd.

Company numberC-35110 (Malta)

Registered addressTriq il-Kbira, Msida

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/165/2005

Written contact

Support e-mail[email protected]

Support cannot fix it

The reply falls short, then what

Use this when a support reply has left you without the outcome you asked for.

Realz Casino reviews the thread

Write to the support address with the account e-mail and a plain account of what went wrong. Keep the first reply you received, since the team reviews it before moving on.

One number to quote

A reference number comes back with your ticket. Quote that number in every later message, because it links the whole file for the person who reopens it.

Ask for a second look

Ask for the case to go to a senior agent if the answer missed the point. Their review is the last word inside the casino before anything goes outside it.

Unresolved, then outside

Unresolved after that internal review, you can take the matter to the Malta Gaming Authority. Send the reference number with it so the regulator sees a full record.

Less Waiting

Fast Answers To Common Questions

Check here first when your question is small but you need the answer before you deposit or withdraw.

trustHow do I get a copy of my data?+

Write to [email protected] from your registration email and say whether you want a copy or deletion. Requests are handled under our Malta Gaming Authority duties, and you may be asked to prove who you are first.

trustDo I need to catch support during business hours?+

Yes. Live chat and phone lines run around the clock, including weekends and public holidays. Both are staffed in English, German, Finnish and Norwegian, and replies usually land in about three minutes.

trustDo I need to check that this site is licensed?+

Realz Casino Ltd. holds a Malta Gaming Authority licence, number MGA/B2C/165/2005. The regulator sets the rules we follow on payouts, fair play and player protection. Its name appears on every page of our terms.

trustDo I need to send documents more than once?+

Checks usually finish within three hours once your documents are uploaded and clear. Send proof of identity, proof of address and payment method confirmation to [email protected]. Blurred or expired files are the usual cause of delay.

trustWhy should I email complaints instead of ringing?+

Take it up with a supervisor first by writing to [email protected] and describe what went wrong. Should the reply still leave you short, the Malta Gaming Authority takes disputes about licensed operators. Keep every message you sent us.

trustCan I get help without sharing my password?+

Your registration email address is enough, along with your full name and date of birth. Never send a password, because our team will not ask for one and cannot read it. Mention the last payment method you used if money is involved.

trustDo I need to phone you to close my account?+

Ask us to shut it permanently, or use self-exclusion yourself in your account settings. Confirmation arrives by email, and any balance is returned to your chosen payment method. One account per player means a closed one cannot be reopened.