Limits you set yourself

Realz Casino responsible gambling: set the limit before the fun

From 18+, and every Realz Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a deposit limit

MGA licensed since 2005License MGA/B2C/165/2005 issued by Malta Gaming Authority, 21 years operating

Safe play basics

Check the essentials at a glance

The short version of who watches over play here and where to ring when money feels tight.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/165/2005

Helpline0800 654 655

Limit questions[email protected]

Your dashboard

Account control tools at Realz Casino

After a few minutes you will know which of the five controls suits your play and where each one lives.

What does a deposit limit do?

This cap holds the amount you can add to the account across the period you pick. Switch it on before a long session, while your head is still clear.

Pick a losing run you accept

A loss limit stops the money going out once your net losses reach the figure you chose. Set it when you want a defined stopping point rather than a feeling.

Before the hours blur

A reminder reaches you at intervals you choose, so a quick game does not quietly become a long night. Turn it on if you tend to lose track of time.

A break you cannot undo early

This closes your account to play for the period you select and blocks any attempt to reopen it. Choose it when play has stopped feeling like a pastime.

Reality checks

A short on-screen summary shows time played and money spent so far. Enable it if you would rather see the running totals while you play.

Setting up

Set your cap before you play

No phone call and no paperwork: the control sits in your own account and takes a short visit.

Open your settings

Sign in and open the profile menu in the header, then look for the section headed with limits and controls. Everything you need sits on that one screen.

Which limit do you want?

Choose between deposit limits, loss limits or a self-exclusion period. Pick the one that matches the worry you actually have tonight, not the widest option.

Amount and period

Enter the figure and choose whether it applies by day, week or month. Read the line back once before you save, because the period shapes the whole cap.

Done, and visible

Confirm the change, then reopen the menu to see the limit displayed against your account. Seeing it there is your proof that the cap is live.

Three free services

Free help in New Zealand

Use this the moment play has stopped feeling like entertainment.

Gambling Helpline Aotearoa

A 24/7 free line for anyone worried about their own gambling or someone else's, answered in confidence by trained people, day or night, by phone call or free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling at no cost, with peer and cultural support, in eighteen clinics across the country, by freephone, text or a weekday daytime call between 8:30 and 17:00. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families, covering the signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Look at how play feels now

Play turns into something else quietly: the mood follows the balance, and the fun becomes relief. Catching that early is easier than catching it late. Before the next session, set a limit or take a pause; both are simple and start in the account.

Read through and see which of these sound like your own week.

Chasing a loss with a bigger deposit
Hiding how much time you spend
Playing past the hour you planned
Borrowing to keep going
Feeling restless when you are not playing
Losing interest in everything else
Playing to fix your mood

Keep the door shut for anyone under 18

Before the profile opens. At the first screen of registration, age and identity are checked against documents, and the same proof of identity is required before any withdrawal leaves the account. No profile opens until that check is complete, so an 18+ rule stays a rule rather than a suggestion.

A cleaner shared device. Household devices can carry blocking software that hides gambling addresses from every browser on it, installed once by whoever owns the phone or laptop. Turn it on before a younger person gets the passcode, not after an argument about a screen.

The hour you start talking. A friend or partner who speaks without blame, asking about money and time rather than character, will usually be heard sooner than one who lectures. When the conversation feels beyond the household, Gambling Helpline Aotearoa answers on 0800 654 655 at any hour.

A pause now, or a long stop

Do I need a few days off? A short pause switches off play for a set stretch of hours or days while your account stays open, and it starts in your account settings, so pick the length that matches the break you actually need.

Close the door properly. Self-exclusion closes your access for a long stretch, and it cannot be lifted early once it is running. Set it in your account, and accept that you stay out for the whole period you chose.

Where the exclusion is set. New Zealand runs no national self-exclusion register, so your Realz Casino account is where the exclusion is set. For support around it, the Gambling Helpline Aotearoa answers at any hour, and its people never judge the call.

Closing or pausing

When you want the account quieter

Six short answers that separate closing from pausing, and one account from every casino.

I want to shut my account completely, how do I do that?+

Write to the support address any time, day or night, and state that the account should be closed rather than paused. Closing it is final and your balance is settled first. Treat support's reply as your confirmation.

If I exclude myself here, am I blocked at other casinos too?+

No. New Zealand has no national self-exclusion register, so an exclusion applies only inside the casino account where you set it. Other operators know nothing about it. Any site that is licensed here runs its own exclusion separately.

What is actually blocked during a short break?+

While a pause is on, the account stays open but play is closed to you, and the break lifts when the period you chose runs out. Think of it as a breathing space rather than a goodbye, useful when a busy week is coming.

Can I ask for my self-exclusion to be lifted before it runs out?+

No. Once a self-exclusion starts it lasts the whole period you chose, and support cannot shorten or cancel it. That firmness is the point: it keeps a decision made with a clear head intact on a bad night.

Where do I go if I want a tighter limit than last week?+

Every limit sits in the same part of your account as before, and a change is made there. Set the new figure before you play rather than after a session, when your head is calmer. Lowering is the easy direction; support explains the rest.

Do limits work the same on my phone as on a laptop?+

Yes. The mobile version of the account carries the same limit settings as the desktop one, and switching a cap on a phone changes it for that account everywhere. Nothing extra needs installing. Only one account exists, so both versions show one set of figures.