Withdrawal waiting on a check

Before the payout: get your Realz Casino KYC done

Licensed casinos must confirm who plays and pays, so Realz Casino checks your identity, address and payment method, usually inside 3 hours.

Start verification now

MGA licensed since 2005License MGA/B2C/165/2005 issued by Malta Gaming Authority, 21 years operating

Know your file

Check who runs this review

Read this before you upload anything, or while a pending withdrawal sits in review.

Who reviews

Realz Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/165/2005

Review time

3 hours

Required

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Clear it first time

Why do uploads get rejected?

Work through the four uploads in order and you avoid the rejections that stretch a check.

Photographing your ID today

Photograph your ID flat, all four corners in frame and no glare across the text. Check the expiry date is still ahead before you send it.

Recent bill, full address

Pull a utility bill or bank statement from the last three months and show your full name, address and the date. Skip anything with a PO box alone.

Mask the middle digits

Screenshot the card or wallet in your own name, showing the first six and last four digits. Mask the middle so the proof stays clean.

A short wait, not a long one

Send the set together, then wait 3 hours for the review to finish. Keep an eye on your inbox in case one image needs a second go.

Four documents

Your three papers and what each one proves

Read this and you will have your three documents ready in the right form.

Proof of identity

ProvesYour name and age

Must showFull photo page, all four corners, unexpired

Proof of address

ProvesWhere you live now

Must showName, street address, date within three months

Payment method confirmation

ProvesThe account is yours

Must showName, first six and last four digits

Know What Is Coming

The file request lands at four points

Read this when your account is new or a withdrawal feels close to a check.

Before payout, after play

Cashing out for the first time brings the full check, since the license requires proof of who you are before money leaves. Have identity, address and payment confirmation ready.

Your details drift from the file

Names, birth dates or addresses that differ from your papers trigger a second look. Send a document that matches the details on your account exactly, not a variation of them.

A higher ceiling, a longer check

Raising your own deposit ceiling counts as a change a licensed operator must understand, so expect an identity check alongside it. Upload the papers once and the new limit stands.

When the year of birth is unclear

Doubt about whether a player is 18 or over prompts a quick date-of-birth check. A current identity document settles it, and play stays open once the age is confirmed.

Show where your money comes from

Send the papers when the request lands and the check stays short. Our Malta Gaming Authority licence, MGA/B2C/165/2005, obliges Realz Casino Ltd. to trace the origin of funds as part of AML rules. Treat it as routine paperwork, never as a suspicion of you.

Expect some of the following once the check widens beyond identity and address:

Recent bank statements
Payslips from your employer
A tax return copy
A pension award letter
A sale contract for an asset

Same file, different outcome

Swap in a current copy. An identity paper whose expiry date has passed proves nothing about who you are today, so a fresh copy is the only fix. Order a renewal or use a current document Photograph the new paper in daylight

Why was my phone screenshot refused? A screen capture loses the surface detail a reviewer uses to judge a genuine document, and cropping hides the parts that matter. Photograph the original paper, not your screen Keep the whole page in the frame

Did I enter my name wrong? Any difference between the document and the account, such as a spelling or an old address, reads as a gap that must be closed. Match the spelling on your account Send an address paper for the current place

Nothing left unclear

Settle the last questions before you send

Five short answers that close the gaps the rest of this page leaves open.

Which licensing authority stands behind Realz Casino?+

Realz Casino Ltd. holds a licence from the Malta Gaming Authority, number MGA/B2C/165/2005, and has done so since 2005. That authority requires the identity checks described here.

When exactly will Realz Casino ask me for documents?+

Hand your documents over before your first withdrawal at the latest, because the licence requires a completed check at that point. The casino may also ask at registration or after your first deposit, so keep them ready early.

What happens if my name has changed since my ID was issued?+

Send the identity document you hold now alongside the paper that records the change, such as a marriage certificate. Matching names across your profile and your documents keeps the review short. Tell the verification team first if the two cannot align.

Is my passport safe once the verification team has it?+

Files travel to the verification team over 256-bit SSL encryption and are used only to confirm who you are. Send them through the account area rather than by email, and mask the middle digits of any card you photograph.

How quickly does the verification review finish?+

Allow around 3 hours for the team to work through what you sent. Clear photographs of all three documents usually settle it inside that window. Anything blurred or out of date restarts the clock.